Where required by the laws of England and Wales, we act as the data controller (or equivalent) for the personal data we process.
Scope of This Notice
This Privacy Notice explains how we collect, use, disclose, store, and protect personal information when you:
Visit our website or use our services,
Communicate with us.
Create an account, or
Otherwise interact with us.
Information We Collect
We may collect the following categories of personal information:
Information you provide directly
Name, email address, phone number
Account credentials
Payment or billing information
Messages, support requests, or feedback
How you heard about us, asked once at sign-up
Training and health-related information
The service is a training app, so most of what it holds describes your body and your exercise. You enter this yourself, and you can view, change or delete it in the app at any time:
Sex, age, height and bodyweight, including a history of bodyweight entries
Training records — the sessions you plan and log, the loads, reps and times you record, personal bests, and test or benchmark results
Experience level, goals, available equipment and training preferences
Injuries, pain or movement restrictions, where you choose to record them, and exercises you have marked as ones you cannot or prefer not to do
Some of this may count as health data under data-protection law. We ask for it only because the app cannot prescribe training without it, we do not use it for advertising, and we do not sell it. If you link to a coach, see Sharing of Information below for what they can see.
The “Help us improve TPF” questionnaire
The app offers an optional in-app questionnaire about your training, the equipment and time you have, which parts of the app you use, and what you think of it. Please note:
It is entirely voluntary. Every question is optional and nothing in the app is withheld if you skip it or never open it.
Your answers are linked to your account — they are not anonymous. This is deliberate: it lets us read what you told us alongside how the app is actually working for you.
When you submit, we attach a snapshot of information already held on your account so we do not have to ask you for it again. That snapshot covers your sex, an age band, bodyweight, experience level, training goal, subscription plan, which edition of the app you use, how long you have had an account, and how you told us you heard about us.
We keep one set of answers per person, which you can reopen and change. If you submit again, the newer answers and a fresh snapshot replace the previous ones.
Responses are stored on our own systems. We do not pass them to a third-party survey provider.
We use the responses to decide what to build, fix and change. Deleting your account deletes your questionnaire response with it.
Information collected automatically
Device and browser information
IP address and approximate location
Usage data, logs, and analytics
Cookies and similar technologies
Information from third parties
Payment processors
Analytics or service providers
Identity or fraud-prevention services
Apart from the training and health-related information described above, which the service cannot work without, we do not intentionally collect sensitive personal data unless strictly necessary and consented to and permitted by law.
How We Use Personal Information
We use personal information for the following purposes:
To provide and operate our services
To generate your training plan, progressions and scores from the training and health-related information you enter
To manage accounts and transactions
To communicate with users
To improve performance, security, and functionality
To understand how the service is used and decide what to build next, including by reading questionnaire responses alongside the responding account
To comply with legal and regulatory obligations
To prevent fraud and misuse
We do not sell personal information.
Legal Bases for Processing
Where required, we rely on one or more of the following legal bases:
Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests that do not override your rights
Sharing of Information
We may share personal information with:
Service providers acting on our instructions
Payment and hosting providers
Professional advisers (e.g. legal, accounting)
Authorities where required by law
All third parties are required to protect personal information and use it only for authorised purposes.
International Data Transfers
If personal information is transferred outside of your country of residence, we ensure appropriate safeguards are in place, such as:
Standard contractual clauses
Adequacy decisions
Other lawful transfer mechanisms
Data Retention
We retain personal information only for as long as necessary to:
Fulfil the purposes described in this Notice,
Meet legal, accounting, or regulatory requirements, and
Resolve disputes or enforce agreements.
Your Rights
Depending on your location, you may have the right to:
Opting out of marketing communications will not affect:
Transactional or service-related messages, or
Legally required communications.
Where marketing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Children’s Privacy
Our services are not directed to children, and we do not knowingly collect personal information from individuals under the age of 18 without parental consent. If we become aware that such information has been collected without appropriate consent, we will take steps to delete it.
Security Measures
We implement reasonable technical and organisational measures to protect personal information from:
Unauthorised access,
Loss, misuse, or alteration.
No system is completely secure, but we continuously review and improve our safeguards.
Changes to This Notice
We may update this Privacy Notice from time to time. Changes will be posted with an updated “Last Updated” date.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Notice or our data practices, contact: